Planner My routes Explore Support

Plaan

Planner My routes Explore

Routing Profile

Departure

Click on the map to add your first waypoint and start planning.

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Support & contact

Need help planning a ride, spotted a bug, or want to share feedback? Send us an email and we'll pick it up with the context we need to help quickly.

Email hello@plaan.cc

What to include

What you were trying to do in the planner.
What happened instead, including any error text.
Your browser, device, and a screenshot if possible.

Typical support topics

Routing issues or unexpected route geometry.
Problems importing GPX files.
Map, street-view, or data-layer availability.

Reporting a problem

Email works best for v1 because it keeps support lightweight and lets us respond with follow-up questions.

If the issue is urgent, include the route link or GPX file that reproduces it so we can investigate faster.

FAQ

Do I need an account to get help?

No. Send an email from any address and include enough detail for us to reproduce the issue.

Can I check whether Plaan is currently down?

A public uptime page can be linked here once Better Stack monitoring is configured.